CX Consulting &
Board Advisory Services

Trusted by diverse
Industry experts

Mike Carter saw the need for Customer Success in infosec as he was setting up foundational onboarding and support operations, then devised the strategy and built the teams to make it a reality at his firm ahead of the industry.
Mark Wilkinson,Innovative Product Leader, CX Strategist, and Customer Success Advocate

Experiences

CX Leadership

How I became an accidental CX Leader
Location: Dell
Year: 2016
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M&A Integration

M&A portfolio & go-to-market integration
Location: Dell
Year: 2009-2012
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30 Years at Dell

An Amazing Journey
Location: Dell
Year: 1989-2020
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Practice areas

I specialize in operationalizing developing and operationalizing customer experience strategy. Especially skilled in customer support to success transformation while current committed results are expected.

01.
Customer Experience

Experienced in architecture and execution of CX programs aligned to driving adoption, business outcomes, and measurable value.

02.
Transformation

Astute in identifying problems to be solved and selecting leadership styles, change modes, and talent to deliver committed results.

03.
Go-to-market

Adept at transforming portfolio strategy to in-market reality delivering over $1B in revenue across a broad range of profit centers

Creating strategies
that enhance CX
& drive growth

I help leaders build and drive CX transformation discipline across many facets of business operations. I am skilled at service to as-a-service transformation while immediate committed results are expected. Experience building new organizations and new capability.
30
Years Technology
Services Exp.
2
2x Gartner
MQ Leader
8
New Product
Launches
1
Dell Leader of
the Year Award

Companies I've worked for

Contact

    Let's discuss your project

    +1(513) 445-9558

    MIKE CARTER
    170 W Tasman Dr. San Jose, CA 95134
    hello@mcarter.company