I specialize in operationalizing developing and operationalizing customer experience strategy. Especially skilled in customer support to success transformation while current committed results are expected.
Experiences
01 / 03
02 / 03
03 / 03
Practice areas
01.
Customer Experience
Experienced in architecture and execution of CX programs aligned to driving adoption, business outcomes, and measurable value.
02.
Transformation
Astute in identifying problems to be solved and selecting leadership styles, change modes, and talent to deliver committed results.
03.
Go-to-market
Adept at transforming portfolio strategy to in-market reality delivering over $1B in revenue across a broad range of profit centers
Creating strategies
that enhance CX
& drive growth
I help leaders build and drive CX transformation discipline across many facets of business operations. I am skilled at service to as-a-service transformation while immediate committed results are expected. Experience building new organizations and new capability.
30
Years Technology
Services Exp.
2
2x Gartner
MQ Leader
8
New Product
Launches
1
Dell Leader of
the Year Award
Companies I've worked for
Contact
Let's discuss your project170 W Tasman Dr. San Jose, CA 95134